FAQ

When will I receive my order?

Orders are processed Monday - Friday, excluding major holidays, and shipped within 5-10 Days business days, unless otherwise specified in the product description.

Do you except returns?

You have up to 14 days upon receiving shipment to return items. We offer an exchange or store-credit only policy, unless item is damaged upon delivery.

To read our returns policy and process please visit: Returns

Can I exchange an item?

To initiate an item exchange, please send an email to contact@clints.co. In your email, provide your order number, the item you wish to exchange, and the desired size for the replacement. Please note that exchanges are subject to availability and cannot be guaranteed due to remaining stock.

Can I cancel my order?

While we will make every effort to fulfil your request, please note that requesting a cancellation is not guaranteed. During peak periods, cancellations may not be possible.

Can I edit/modify my order after purchase?

Yes, it is possible to edit or modify your order after purchase, but it depends on the specific circumstances. We recommend contacting our customer support team as soon as possible with your request. Please note that while we will do our best to accommodate your request, certain limitations or restrictions may apply based on the order's processing stage.

Are duties and taxes included in my order?

Duties and taxes are not included in your order. Any applicable duties, taxes, or customs fees are the responsibility of the recipient and may be charged upon delivery. These charges are determined by the customs authorities in your country and are not under our control. We recommend contacting your local customs office for more information regarding potential fees associated with your order.

For more information please visit: Import Charges

How do I find out about new drops/releases?

To stay informed about new drops and releases, we encourage you to subscribe to our email list. For more frequent updates, you can also follow us on Instagram at: clintsinc

I've emailed customer service when can I expect a response?

Our Customer Support Team aims to respond to inquiries within 24-72 business hours. However, please note that response times may be longer during peak periods.

How do the Footwear raffles work?

Our footwear raffles operate on a lottery-based system, allowing customers to enter for a chance to purchase the desired items. To participate, you will need to provide specific details, including your contact information, shipping address, bank details, and shoe size. Once the raffle entry period concludes, winners will be randomly selected, and they will receive notification via email. If you are chosen as a winner, the item will be dispatched, and the payment will be automatically processed.

If you are not selected, no payment will be taken.

Why has money been withdrawn from my account after entering a Footwear raffle?

It is possible that your bank has placed a hold on the funds, but please be aware that we have not deducted any money from your account. The payment will only be processed if you are selected as the winner of the raffle.

My orders been canceled, how long will the refund take to process?

Generally, refunds are processed within 3-5 business days. However, please note that it may take longer for the refund to reflect in your account due to bank processing times. If you have any further questions or concerns regarding your refund, please don't hesitate to contact our customer support team for assistance.

How do I update an incorrect shipping address?

To update an incorrect shipping address, please contact our customer support team as soon as possible. Provide them with your order details and the correct shipping address. They will assist you in updating the address if it is still possible to do so. Please note that depending on the stage of processing, it may not always be feasible to make changes to the shipping address.

What should I do if I receive a faulty or wrong item?

If you receive a faulty or incorrect item, we apologise for the inconvenience. To resolve this issue, please contact our customer support team as soon as possible. Provide them with details about the problem, including your order number and a description and pictures of the issue. Our team will guide you through the necessary steps to return the item and arrange for a replacement or refund, depending on the situation.

I've received a tracking number but the shipment hasn't moved?

Tracking numbers are generated when your shipping label is created. Please allow a minimum of 1-3 business days from the courier (DHL) for tracking updates.

My tracking information states my item as been delivered, but I haven't received it?

Allow 48 hours after the stated delivery time. If your package has still not been delivered, contact us for assistance at contact@clints.co.

Do you ship to my country?

We strive to provide worldwide shipping and reach as many countries as possible. To determine if we ship to your specific country, please proceed to the checkout page and enter your shipping address. Our system will verify if shipping is available to your location.

Do you ship to PO box addresses?

We do not ship to PO boxes under any circumstances.